Knowmai
Customer support that never sleeps.
Knowmai lets a business build a support bot from its own help centre, documents and order data, then put it on its website to answer customers day and night.
- Co-founder
- In beta
- Website widget, Hosted chat page, REST API
- Next.js, TypeScript, Python, FastAPI, CrewAI, Weaviate, PostgreSQL, Redis
What it is
A bot is only useful if it can be trusted, so Knowmai answers from what you gave it and nothing else. When your content does not cover a question, it says so and hands the conversation to a person.
Every conversation is kept and grouped by topic, so a team can see what customers actually ask, which questions the bot handles alone, and where the help centre has a gap.
- Answers only from what you give it
- Every reply shows its source
- Read only, always
How it works
Create a bot and feed it
Point it at your website, upload PDFs and policies, or connect a read replica of your orders database.
Test it on real questions
Ask what your customers ask in the playground and judge the answers before anyone else sees them.
Paste one script tag
The chat opens from the corner of every page, in your colours and with your logo.
Let it run
It answers around the clock and passes the conversations that need a person to your team.
A look inside
What it does
Answers only from your content
Your help centre, your documents, your order data. It does not borrow answers from the internet.
Says when it does not know
A question your content does not cover gets an honest reply and a person, not a confident guess.
Shows its source
Each answer carries the page or the record it came from, so anyone can check it.
Read only by design
Order lookups read a replica, limited to the tables and columns you allow. It can never change a record.
Sees what customers ask
Conversations grouped by topic, with the ones that still needed a person.
Many bots, one console
A bot per brand, product or site, each with its own knowledge, colours and logo.